Privacy Policy
Last Updated: 23-10-2025
Welcome to DigiEncode. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our services, or otherwise interact with us.
1. Who We Are
DigiEncode is a digital marketing agency providing services such as SEO, social-media marketing, PPC, content marketing, web development and analytics.
You may contact us via email at contact@digiencode.com for any privacy-related inquiries.
2. Information We Collect
2.1 Personal Data
We may collect personal information that you voluntarily provide when you engage our services or contact us. This may include:
- Your full name, email address, phone number, company name, job title, billing and address details.
- Project-specific information (e.g., website URL, industry, marketing goals).
- Payment or billing information (processed by third-party gateways).
2.2 Technical / Non-Personal Data
We also collect information automatically when you visit our website, such as:
- IP address, browser type, device type, operating system, referral URL, pages visited, time spent.
- Cookies and similar tracking technologies.
- Analytics data, aggregated usage statistics.
3. How We Use Your Information
We use the collected information for purposes including:
- Providing, delivering and improving our services.
- Responding to your inquiries, sending proposals, invoices and communications.
- Processing payments and managing billing/agreements.
- Personalising your experience and website content.
- Conducting analytics and monitoring user behaviour to improve our website and offerings.
- Sending you marketing or promotional communications (only if you have opted in).
- Compliance with legal obligations and our legitimate business interests.
4. Legal Basis for Processing
Where applicable, we rely on one or more legal bases to process your personal data:
- Your consent (for marketing communications or optional data).
- Performance of a contract (to deliver services to you).
- Our legitimate interests (to improve service, website, analytics) provided they do not override your rights.
- Compliance with legal obligations.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, gather usage data, and personalise content. You can control cookie settings via your browser preferences; disabling some cookies may affect website functionality.
6. Information Sharing & Disclosure
We will not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:
- With service providers and subcontractors who assist us (hosting, analytics, payment gateways) under confidentiality obligations.
- With your consent.
- When required by law or regulation, or to protect our rights, safety or property.
- In connection with a business transfer (merger, acquisition, sale of assets) – the acquiring entity will assume the rights and responsibilities described herein.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes set out in this Policy (or as otherwise required by law). When no longer required, we will securely delete or anonymise your data.
8. International Transfers
If you are located outside India and choose to provide information to us, please note that data may be transferred to, stored or processed in India or other jurisdictions. We will take appropriate safeguards to protect your data consistent with applicable law.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100 % secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data (where permitted).
- Objection: Object to processing based on legitimate interests or direct marketing.
- Data Portability: Request transfer of your personal data to another party.
To exercise these rights, please contact us via the “Contact Us” section. Response times may vary depending on regulatory requirements.
11. Children’s Privacy
Our website and services are not directed under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us personal information, please contact us and we will take steps to delete such information.
12. Links to Other Websites
Our website may contain links to other websites or services which are not operated by us. We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings or applicable laws. We will update the “Last Updated” date and, if required, notify you in a prominent manner. Your continued use of our website or services after changes constitutes your acceptance of the revised Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
DigiEncode
Email: contact@digiencode.com
Phone: +91 83368 77957
Website: https://www.digiencode.com/
We aim to respond within 2–3 business days.
